Handling and resolving our guests’ complaints effectively and efficiently is an integral part of the IC HOTELS Management Systems Policy. Our Guest Satisfaction Management System covers all products and services offered to our guests.

Accordingly, we commit to complying with all applicable laws and regulations in force within our country, adhering to financial, operational, and organizational requirements, and implementing the necessary actions by evaluating feedback from guests, employees, and other relevant stakeholders effectively and efficiently.

The resources required for training and audit activities carried out to ensure the continuous improvement and sustainability of our Guest Satisfaction Management System will be provided by senior management.